This FAQ topic is applicable for visitors who bought tickets via Paylogic, not for Global Journey visitors.
If you are unable to attend the 2021 event, Tomorrowland offers you the following options :
- Usually, the personalization of the tickets is final. Exceptionally we will re-open personalization again mid June 2021 for a duration of 1 week. In case you would like to do a name change, this will be possible in the Main Buyer’s Tomorrowland account at that point. More info will be available as from June 2021.
- Exchange desk: for the moment, the Exchange desk is closed. More information about the Exchange desk will be available as from mid June 2021. Tickets registered through the Exchange Desk will be offered for sale via a Waiting List. Exact dates will be given on our website at a later stage. Please be aware that registering your ticket on the Exchange Desk does not guarantee that someone will buy your ticket.
- If the options above do not suit you and if you can prove you are unable to attend the event in 2021 for a serious and valid reason, you can request to transfer your tickets to 2022 or apply for a refund. In the last case we will refund you the price of your ticket within one month of receiving your refund request and proof of why you cannot attend (e.g. attendance at a wedding, sickness, professional obligations etc.). Please mail your proof of why you cannot attend to firstname.lastname@example.org .
The above options are not related to Global Journey Packages. More information about this topic for Global Journey Packages can be found here.